The discourse of customer service tweets : planes, trains and automated text analysis

Ursula Lutzky

Business discourse and customer service -- Digital discourse and customer communication -- Twitter, corpora and ethics -- The language of customer service tweets -- Customer service exchange and their perception -- Hashtags in customer service discourse -- Crisis communication on twitter -- Implications and application.

MoreLess

Year of publication:	2022
Authors:	Lutzky, Ursula
Publisher:	London, New York, Oxford, New Delhi, Sysney : Bloomsbury Academic
Subject:	Beziehungsmarketing \| Relationship marketing \| Kundenservice \| Customer service \| Digitale Medien \| Digital media

Extent:	ix, 222 Seiten
Series:	Bloomsbury discourse
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index
ISBN:	978-1-350-09068-2 ; 978-1-350-09069-9 ; 978-1-350-09070-5
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012546557