The dynamics of service : reflections on the changing nature of customer - provider interactions
Barbara A. Gutek
| Year of publication: |
1995 ; 1. ed., 1. print.
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|---|---|
| Authors: | Gutek, Barbara A. |
| Publisher: |
San Francisco, Calif. : Jossey-Bass |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXVIII, 304 S. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-7879-0101-6 |
| Source: |
Persistent link: https://www.econbiz.de/10004309633