The effect of cues on service quality expectations and service selection in a restaurant setting : a retrospective and prospective commentary
Jill Sweeney (UWA Business School, University of Western Australia, Crawley, Australia), Robert W. Armstrong (College of Business, University of Northern Alabama, Florence, Alabama, USA) and Lester W. Johnson (Swinburne Business School, Swinburne University of Technology, Hawthorn, Australia)
| Year of publication: |
2016
|
|---|---|
| Authors: | Sweeney, Jill ; Armstrong, Robert W. ; Johnson, Lester W. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 2, p. 136-140
|
| Subject: | Service quality cues | Service quality expectations | Service research directions | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2016-0010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011486885