The effect of atmosphere on customer engagement in upscale hotels : an application of S-O-R paradigm
Hyeyoon Choi, Jay Kandampully
| Year of publication: |
2019
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|---|---|
| Authors: | Choi, Hyeyoon ; Kandampully, Jay |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 40-50
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| Subject: | Atmosphere | Customer satisfaction | Customer engagement | S-O-R paradigm | Gestalt approach | Upscale hotels | Kundenzufriedenheit | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.06.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011988426