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Determinants of service quality and satisfaction in the auto casualty claims process - Examines service quality and customer satisfaction in the insurance industry
Stafford, Marla Royne, (1998)
Insurance Education Efforts and Insurer Service Quality
Wells, Brenda P., (1997)
Determinants of service quality and satisfaction in the auto casualty claims process
Royne Stafford, Marla, (1998)