The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty
Andriani Kusumawati and Kharisma Sri Rahayu
| Year of publication: |
2020
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|---|---|
| Authors: | Kusumawati, Andriani ; Rahayu, Kharisma Sri |
| Published in: |
Human systems management : HSM. - Amsterdam [u.a.] : IOS Press, ISSN 0167-2533, ZDB-ID 863939-5. - Vol. 39.2020, 2, p. 219-232
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| Subject: | Experience quality | customer perceived value | customer satisfaction | customer loyalty | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Konsumentenverhalten | Consumer behaviour | Taiwan | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3233/HSM-190564 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012296228