The effect of measurement timing on the information content of customer satisfaction measures
Year of publication: |
2014
|
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Authors: | Chen, Clara Xiaoling ; Martin, Melissa ; Merchant, Kenneth A. |
Published in: |
Management accounting research. - Amsterdam [u.a.] : Elsevier, ISSN 1044-5005, ZDB-ID 1040541-0. - Vol. 25.2014, 3, p. 187-205
|
Subject: | Customer satisfaction | Nonfinancial performance measures | Intangible asset | Performance driver | Consumption systems | Homebuilding industry | Kundenzufriedenheit | Messung | Measurement | Performance-Messung | Performance measurement | Immaterielle Werte | Intangible assets |
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