The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Angela L. Jones, Jason W. Miller, Judith M. Whipple and Stanley E. Griffis and Clay M. Voorhees
| Year of publication: |
2024
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|---|---|
| Authors: | Jones, Angela L. ; Miller, Jason ; Whipple, Judith M. ; Griffis, Stanley E. ; Voorhees, Clay M. |
| Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 1758-664X, ZDB-ID 2032079-6. - Vol. 54.2024, 1, p. 40-60
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| Subject: | Informational justice | Interpersonal justice | Positive word-of-mouth | Retail returns | Return satisfaction | Trust | Gerechtigkeit | Justice | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Wahrnehmung | Perception | Arbeitszufriedenheit | Job satisfaction | Virales Marketing | Viral marketing | Verhalten in Organisationen | Organizational behaviour | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Meinung | Opinion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-01-2022-0007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014466376