The effect of product knowledge and service quality on customer satisfaction
Salim Al Idrus, Abdussakir Abdussakir, Muhammad Djakfar, Shofiyah Al Idrus
| Year of publication: |
2021
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|---|---|
| Authors: | Al Idrus, Salim ; Abdussakir, Abdussakir ; Djakfar, Muhammad ; Al Idrus, Shofiyah |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 8.2021, 1, p. 927-938
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| Subject: | Product Knowledge | Service Quality | Customer Satisfaction | Competitive Advantage | Small and Medium Enterprises | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | KMU | SME | Wettbewerbsvorteil | Competitive advantage | Qualitätsmanagement | Quality management | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2021.vol8.no1.927 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012692590