The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Jinsheng Cui and Jianan Zhong
| Year of publication: |
2023
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| Authors: | Cui, Jinsheng ; Zhong, Jianan |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 35.2023, 11, p. 2621-2644
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| Subject: | Performance expectation | Revisit intention | Service failure | Service robot | Tolerance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Roboter | Robot | Beschwerdemanagement | Complaint management | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-10-2022-0862 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014430271