The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Teresa Fernandes, Rui Pedroso
| Year of publication: |
March 2017
|
|---|---|
| Authors: | Fernandes, Teresa ; Pedroso, Rui |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 11.2017, 1, p. 69-92
|
| Subject: | Self-service technologies | Self-checkout | Retail | Quality | Satisfaction | Repatronage | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-016-0302-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011722450