The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior
Taeshik Gong
| Year of publication: |
2025
|
|---|---|
| Authors: | Gong, Taeshik |
| Subject: | Customer service performance | Psychological need satisfaction | Role stress | Service robots | Service robots' autonomy | Service-oriented organizational citizenship behavior | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Taiwan | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2024-0104 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015373276