The effectiveness of online shopping characteristics and well-designed websites on satisfaction
Year of publication: |
2012
|
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Authors: | Luo, Jifeng ; Ba, Sulin ; Zhang, Han |
Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 36.2012, 4, p. 1131-1144
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Subject: | Online-Handel | Online retailing | Benutzerschnittstelle | User interface | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | USA | United States |
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