The effects of customer contact on organizational structure and performance in service firms
| Year of publication: |
2012
|
|---|---|
| Authors: | Skaggs, Bruce C. ; Galli-Debicella, Alexandra |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 3 (1.2.), p. 337-353
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