The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Ali Ahmad Alawneh
| Year of publication: |
2017
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|---|---|
| Authors: | Alawneh, Ali Ahmad |
| Published in: |
International journal of intelligent enterprise : IJIE. - Olney, Bucks : Inderscience Publ., ISSN 1745-3232, ZDB-ID 2422756-0. - Vol. 4.2017, 1/2, p. 36-45
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| Subject: | e-banking | service quality | trust | satisfaction | commitment | measurement scale | Jordan | Jordanien | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Messung | Measurement | Konsumentenverhalten | Consumer behaviour | Bank |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011858846