The effects of employee behavior in sustainable service organizations

Isabel Kittyma Disse and Hürrem Becker-Özcamlica

Year of publication:	2022
Authors:	Disse, Isabel Kittyma ; Becker-Özcamlica, Hürrem
Subject:	Customer trust \| Employee behavior \| Experimental design \| Frontline service employees \| Market orientation \| Service encounter \| SMO-aligned behavior \| Sustainability \| Trust \| Value-based brand choice \| Word-of-mouth \| Vertrauen \| Confidence \| Arbeitsverhalten \| Work behaviour \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Verkaufspersonal \| Salespeople \| Virales Marketing \| Viral marketing \| Dienstleistungsberufe \| Service workers

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JSM-05-2021-0156 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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