The effects of leadership style on service quality : enrichment or depletion of innovation behaviour and job standardisation
Huo-Tsan Chang, Yu-Jia Chou, Min-Chih Miao and Jia-Wen Liou
| Year of publication: |
2021
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|---|---|
| Authors: | Chang, Huo-Tsan ; Chou, Yu-Jia ; Miao, Min-Chih ; Liou, Jia-Wen |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 6, p. 676-692
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| Subject: | innovation behaviour | job standardisation | service quality | the job characteristics model | transformational and transactional leadership | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Innovation | Standardisierung | Standardization | Anforderungsprofil | Occupational profile | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2019.1626708 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012440318