The effects of local residents' emotional labor on tourists' satisfaction : the mediating role of tourism experience
Yunxia Shi, Xinxin Bao, Ruonan Hu, Chunhao Ma
| Year of publication: |
2020
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|---|---|
| Authors: | Shi, Yunxia ; Bao, Xinxin ; Hu, Ruonan ; Ma, Chunhao |
| Published in: |
Inventi impact: service sector. - Bhopal : Inventi Journals, ISSN 2249-0965, ZDB-ID 2821951-X. - 2020, 2, p. 110-121
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| Subject: | Emotional Labor | Deep Acting | Surface Acting | Tourism Experience | Satisfaction | Emotion | Kundenzufriedenheit | Customer satisfaction | Tourismus | Tourism | Arbeitszufriedenheit | Job satisfaction | Urlaubsverhalten | Holiday behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4236/jssm.2019.127053 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012319796