The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Shahin Rasoulian, Yany Grégoire, Renaud Legoux and Sylvain Sénécal
| Year of publication: |
2023
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|---|---|
| Authors: | Rasoulian, Shahin ; Grégoire, Yany ; Legoux, Renaud ; Sénécal, Sylvain |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 1, p. 44-63
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| Subject: | crisis seriousness | data breach | event study | recovery process | service crisis | service recovery | Ankündigungseffekt | Announcement effect | Ereignisstudie | Event study | Börsenkurs | Share price | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Finanzkrise | Financial crisis | Wirtschaftskrise | Economic crisis |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705211036944 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014246193