The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Diah Isnaini Asiati, Wibowo -, Husein Umar, Tony Sitinjak
| Year of publication: |
2019
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|---|---|
| Authors: | Asiati, Diah Isnaini ; Wibowo ; Umar, Husein ; Sitinjak, Tony |
| Published in: |
Business and Economic Research : BER. - Las Vegas, Nev. : Macrothink Institute, ISSN 2162-4860, ZDB-ID 2640826-0. - Vol. 9.2019, 1, p. 295-316
|
| Subject: | Service quality | Image | Trust | Satisfaction | Customer loyalty | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Bank | Kundenbindung | Customer retention |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5296/ber.v9i1.14205 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012030418