The effects of store environment elements on customer-to-customer interactions involving older shoppers
Joana Tomazelli, Patricia Liebesny Broilo and Lélis Balestrin Espartel and Kenny Basso
| Year of publication: |
2017
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|---|---|
| Authors: | Tomazelli, Joana ; Broilo, Patricia Liebesny ; Espartel, Lélis Balestrin ; Basso, Kenny |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 4/5, p. 339-350
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| Subject: | Consumer behavior | Customer satisfaction | Store environment | Customer-to-customer interaction (CCI) | Older shoppers | Retail experience | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Ladengestaltung | Store design | Einzelhandel | Retail trade | Ältere Menschen | Elderly people | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-05-2016-0200 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011742690