The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Damon Alexander, Christopher Boone, Michael Lynn
| Year of publication: |
2021
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|---|---|
| Authors: | Alexander, Damon ; Boone, Christopher ; Lynn, Michael |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 67.2021, 1, p. 146-165
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| Subject: | tipping | customer satisfaction | customer retention | customer spending | tip recommendations | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Trinkgeld | Tipping behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Personalisierung | Personalization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2019.3541 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012435258