The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
| Year of publication: |
2003
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|---|---|
| Authors: | Grewal, Dhruv ; Baker, Julie ; Levy, Michael ; Voss, Glenn B. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 79.2003, 4, p. 259
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