The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Emerson Wagner Mainardes and Neudson Peres de Freitas
| Year of publication: |
2023
|
|---|---|
| Authors: | Mainardes, Emerson Wagner ; Freitas, Neudson Peres de |
| Subject: | Banking services | Banks | Consumer behavior | Fintechs | Loyalty | Perceived value dimensions | Satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Finanztechnologie | Financial technology | Bankgeschäft | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services | Bank | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-10-2022-0437 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014267111