The emergence of dynamic capabilities from a SME- enterprise system upgrade
Since the past decade, many studies have attempted to examine the Enterprise Systems (ES) implementations in multinational corporations (MNCs). However, there is a paucity of such research which focuses on ES implementation and upgrade for small and medium enterprises (SMEs). With respect to that, the upgrade of Sage ACCPAC system at Chio Lim Stone Forest (CLSF), the best performing Singapore-based SME accounting firm, provides us with a rich fertile ground to examine the mechanisms of achieving success in an ES system upgrade. Combining two theoretical lenses, the ES Experience Cycle and the Capability Development theory, a total of eight key actions that had developed into six key capabilities were identified from the one-year case study. Two theoretical contributions and four practical contributions were shared and documented in this paper.
Year of publication: |
2008
|
---|---|
Authors: | Teoh, S ; Tng, Q ; Pan, S |
Other Persons: | W. Golden, T. Acton (contributor) |
Publisher: |
ECIS |
Subject: | Enterprise Systems (ES) | Small and Medium Enterprise (SME) | Dynamic Capability |
Saved in:
Saved in favorites
Similar items by subject
-
Pan, Mian-Zhen, (2016)
-
Clegg, Ben, (2017)
-
Yang, Tracy, (2010)
- More ...
Similar items by person