The Fundamentals of Quality Management

Intro -- Contents -- Preface -- 1 I ntrod uction -- 2 Quality systems andISO 9000 -- 3 Quality costs and performance measurement -- 4 Motivation for quality -- 5 Total quality management -- 6 Acceptance sampling -- 7 Statistical process control -- 8 Problem-solving tools -- 9 Reliability management -- 10 Advanced quality planning -- Appendix A Area under the normal distribution curve -- Appendix B Sample examination questions -- Appendix C Outline solutions to sample examination questions -- Selected Bibliography -- Index.