The future of financial distribution and advice: listening to consumers

CII Introduction: as the models for financial distribution face major changes in the upcoming Retail Distribution Review, the industry must better engage and communicate with consumers to meet the challenges of a new era. In this, the CII’s sixth Thinkpiece, AEGON’S Nick Hurman explains how their research proves that consumers want to be better at buying financial products and will change their habits to do so—as long as the industry accepts its own responsibility to become more transparent and user-friendly.[...]