The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
Sean O'Brady, Virginia Doellgast, David Blatter
| Year of publication: |
2024
|
|---|---|
| Authors: | O'Brady, Sean ; Doellgast, Virginia ; Blatter, David |
| Subject: | Callcenter | Call centre | Outsourcing | Wirkungsanalyse | Impact assessment | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Telekommunikationssektor | Telecommunications industry | USA | United States |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/irel.12338 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483628