The human dimension of modular care provision : opportunities for personalization and customization
Year of publication: |
2013
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Authors: | Blok, Carolien de ; Meijboom, Bert R. ; Luijkx, Katrien G. ; Schols, Jos |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 142.2013, 1, p. 16-26
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Subject: | Personalization | Customization | Modularity | Health care | Beziehungsmarketing | Relationship marketing | Modularisierung | Gesundheitsversorgung | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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