The impact of call center employees' customer orientation behaviors on service quality
Year of publication: |
2008
|
---|---|
Authors: | Rafaeli, Anat ; Ziklik, Lital ; Doucet, Lorna |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 10.2007/08, 3, p. 239-255
|
Subject: | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | USA | United States |
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