The impact of Covid-19 on how core and peripheral service satisfaction impacts customer satisfaction
Raoul V. Kübler, Steven H. Seggie
| Year of publication: |
2024
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|---|---|
| Authors: | Kübler, Raoul ; Seggie, Steven H. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 182.2024, Art.-No. 114784, p. 1-13
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| Subject: | Airline industry | Core service | COVID-19 | Customer satisfaction | Pandemic | Peripheral service | Services | Kundenzufriedenheit | Coronavirus | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Wirkungsanalyse | Impact assessment | Dienstleistungssektor | Service industry | Epidemie | Epidemic |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114784 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015130509