The impact of customer privacy concerns on service robot adoption intentions : a credence/experience service typology perspective
Qi Yao, Chao Hu, Wenkai Zhou
| Year of publication: |
2024
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| Authors: | Yao, Qi ; Hu, Chao ; Zhou, Wenkai |
| Published in: |
Technological forecasting and social change : an international journal. - Amsterdam [u.a.] : Elsevier Science, ISSN 0040-1625, ZDB-ID 2015184-6. - Vol. 198.2024, Art.-No. 122948, p. 1-11
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| Subject: | Customer data vulnerability | Personalization declaration | Privacy concerns | Service robots | Service type | Datenschutz | Data protection | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Kundendaten | Customer data | Dienstleistung | Services |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.122948 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015076487