The impact of digitalisation on job quality and social dialogue in Germany’s public services

Digitalisation in the public sector presents both opportunities and challenges, impacting working conditions, work organisation and social dialogue, yet research on its effects remains limited, especially in Germany. In particular, the role of digitalisation in shaping work dynamics, workload distribution and the health of public-sector employees remains an understudied area of inquiry.  "DIGIQU@LPUB", the European research project explored the impact of digitalisation on public administration, hospitals and the electricity sector, highlighting key concerns such as staff shortages, work intensification and the need for improved digital infrastructure. While digitalisation enhances efficiency and worklife balance, it also increases workload and stress, necessitating comprehensive training and stronger workplace agreements to address emerging challenges. A balanced approach is required to ensure that digitalisation fosters service quality and fair working conditions in shaping the future of digital work in public services.