The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective
Zhuanzhuan Sun and Long-Zeng Wu, Yijiao Ye and Ho Kwong Kwan
| Year of publication: |
2023
|
|---|---|
| Authors: | Sun, Zhuanzhuan ; Wu, Long-Zeng ; Ye, Yijiao ; Kwan, Ho Kwong |
| Subject: | Exploitative leadership | Harmonious passion for work | Power distance | Proactive customer service performance | Self-determination theory | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Krankenhaus | Hospital | Führungsstil | Leadership style | Leistungsmotivation | Work motivation | Verhalten in Organisationen | Organizational behaviour | Personalführung | Leadership | Arbeitsleistung | Job performance |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-11-2021-1417 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013546015