The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Lesley Meng, Robert J. Batt, Christian Terwiesch
| Year of publication: |
2021
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| Authors: | Meng, Lesley ; Batt, Robert J. ; Terwiesch, Christian |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 23.2021, 4, p. 819-834
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| Subject: | healthcare operations management | empirical service operations management | behavioral operations | facility layout | service worker behavior | Pflegeberufe | Nursing profession | Gesundheitsversorgung | Health care | Dienstleistungsmanagement | Service management | Krankenhaus | Hospital | Prozessmanagement | Business process management | Fabrikplanung | Facility layout | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2020.0953 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012626800