The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Davoud Nikbin, Ishak Ismail, Malliga Marimuthu amd Ismael Younis Abu-Jarad
| Year of publication: |
2011
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|---|---|
| Authors: | Nikbin, Davoud ; Ismail, Ishak ; Marimuthu, Malliga ; Abu-Jarad, Ismael Younis |
| Published in: |
Business strategy series. - Bingley : Emerald, ISSN 1751-5637, ZDB-ID 2421338X. - Vol. 12.2011, 1, p. 19-29
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009896470