The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Zhendong Cheng, Wenfang Fan, Bingjia Shao, Wenli Jia, Yong Zhang
| Year of publication: |
2024
|
|---|---|
| Authors: | Cheng, Zhendong ; Fan, Wenfang ; Shao, Bingjia ; Jia, Wenli ; Zhang, Yong |
| Subject: | Artificial intelligence | Continuous interaction intention | Initial response | Intelligent customer service agents | Interaction initiation modes | Kundenservice | Customer service | Künstliche Intelligenz | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Agentenbasierte Modellierung | Agent-based modeling | Intelligenz | Intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103585 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014460841