The impact of internal service quality on preventable adverse events in hospitals
Sarah Zheng, Anita L. Tucker, Z. Justin Ren, Janelle Heineke, Amy McLaughlin, Aubrey L. Podell
| Year of publication: |
2018
|
|---|---|
| Authors: | Zheng, Sarah ; Tucker, Anita L. ; Ren, Z. Justin ; Heineke, Janelle ; McLaughlin, Amy ; Podell, Aubrey L. |
| Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 27.2018, 12, p. 2201-2212
|
| Subject: | internal service quality | panel data | healthcare | adverse medical events | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/poms.12758 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011970057