The impact of order fulfillment on consumer experience : text mining consumer reviews from Amazon US
Yulia Vakulenko, Diogo Figueirinhas and Daniel Hellström and Henrik Pålsson
| Year of publication: |
2024
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|---|---|
| Authors: | Vakulenko, Yulia ; Figueirinhas, Diogo ; Hellström, Daniel ; Pålsson, Henrik |
| Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 1758-664X, ZDB-ID 2032079-6. - Vol. 54.2024, 6, p. 558-585
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| Subject: | Consumer experience | Customer journey | Delivery | Order fulfillment | Packaging | Product reviews | Returns | Star rating | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Auftragsabwicklung | Order processing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Konferenzbeitrag ; Conference paper |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-11-2023-0434 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015076989