The impact of retail store format on the satisfaction-loyalty link : an empirical investigation
Omid Kamran-Disfani, Murali K. Mantrala, Alicia Izquierdo-Yusta, María Pilar Martínez-Ruiz
| Year of publication: |
August 2017
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| Authors: | Kamran-Disfani, Omid ; Mantrala, Murali K. ; Izquierdo-Yusta, Alicia ; Martínez-Ruiz, María Pilar |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 77.2017, p. 14-22
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| Subject: | Satisfaction-loyalty link | Retail store format | Supermarket | Hypermarket | Structural equation modeling | Lebensmitteleinzelhandel | Food retailing | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.04.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011729885