The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
Year of publication: |
2015
|
---|---|
Authors: | Iden, Jon ; Eikebrokk, Tom Roar |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 13.2015, 3, p. 527-552
|
Subject: | ITIL | ITSM | Senior management involvement | Organisational commitment | Group efficacy | ITIL implementation | Benefit realisation | Mitarbeiterbindung | Employee retention |
-
Agarwal, Tamanna, (2021)
-
The influence of rewards and the organisational environment on employee retention
Dias, Álvaro Lopes, (2022)
-
Nhi Y. Nguyen, (2024)
- More ...
-
Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon, (2014)
-
Iden, Jon, (2014)
-
Enabling a culture for IT services : the role of the IT infrastructure library
Eikebrokk, Tom Roar, (2016)
- More ...