The impact of service climate on gratitude in driving customer outcomes
Year of publication: |
2023
|
---|---|
Authors: | Qi, Ji ; Peng, Yi ; Lowman, Graham H. ; He, Xingliang |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 1, p. 78-95
|
Subject: | Customer avoidance | Customer gratitude | Customer satisfaction | Employee customer-oriented behavior | Employee gratitude | Service climate | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
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