The impact of service delivery quality on customer satisfaction in Indian banks
Year of publication: |
2013
|
---|---|
Authors: | Singh, Shamsher |
Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 6.2013, 1, p. 60-78
|
Subject: | Bank | Öffentliche Bank | Public bank | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Wettbewerb | Competition | Indien | India |
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