The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Chao Shen, Yazkhiruni Yahya
| Year of publication: |
2021
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|---|---|
| Authors: | Shen, Chao ; Yahya, Yazkhiruni |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 91.2021, p. 1-10
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| Subject: | Low-cost airlines | Passengers' loyalty | Price | Service quality | Dienstleistungsqualität | Fluggesellschaft | Airline | Niedrigpreisstrategie | Low-cost strategy | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Südostasien | Southeast Asia | Passagierluftverkehr | Air passenger transport | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101966 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495501