The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Raditha Hapsari, Michael D. Clemes and David Dean
| Year of publication: |
2017
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|---|---|
| Authors: | Hapsari, Raditha ; Clemes, Michael D. ; Dean, David |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 9.2017, 1, p. 21-40
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| Subject: | Customer loyalty | Customer engagement | Structural equation modelling | Airline industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Passagierluftverkehr | Air passenger transport | Luftverkehr | Air transport | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-07-2016-0048 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011650501