The impact of service quality, trust, and loyalty on small business banking customer satisfaction
Rui Jorge Rodrigues da Silva, Mari Cruz Sánchez-Escobedo, Liliana Fonseca, and Carla Susana da Encarnação Marques
| Year of publication: |
2025
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|---|---|
| Authors: | Silva, Rui ; Cruz Sánchez-Escobedo, María de la ; Fonseca, Liliana ; Marques, Carla Susana |
| Published in: |
Navigating Economic Uncertainty - Vol. 2 : Proceedings of the 7th International Scientific Conference on Business and Economics (ISCBE), Portugal, June 2024. - Cham : Springer Nature Switzerland, ISBN 978-3-031-73510-3. - 2025, p. 167-194
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| Subject: | Bank customer satisfaction | Feelings | Loyalty | Service quality | Trust | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Bank | Privatkundengeschäft | Personal banking | Konsumentenverhalten | Consumer behaviour | KMU | SME |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Konferenzbeitrag ; Conference paper |
| Language: | English |
| Other identifiers: | 10.1007/978-3-031-73510-3_11 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015339312