The impact of social presence on technology based self-service use : the role of familiarity
Brian R. Kinard; Michael L. Capella; Jerry L. Kinard
| Year of publication: |
2009
|
|---|---|
| Authors: | Kinard, Brian R. ; Capella, Michael L. ; Kinard, Jerry L. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 30.2009, 3, p. 303-314
|
| Subject: | Kundenservice | Customer service | Selbstbedienung | Self-service | Computerunterstützung | Computerized method | Konsumentenverhalten | Consumer behaviour | Lebensmitteleinzelhandel | Food retailing | Feldforschung | Field research | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003865584