The impact of soft lean practices on business performance : mediating role of customer satisfaction
Tinotenda Machingura, Ashleigh Tatenda Muyavu and Olufemi Adetunji
| Year of publication: |
2024
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|---|---|
| Authors: | Machingura, Tinotenda ; Muyavu, Ashleigh Tatenda ; Adetunji, Olufemi |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 16.2024, 4, p. 433-456
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| Subject: | Business performance | Customer satisfaction | Lean management | Service industry | Service-profit-chain | Soft lean practices | Kundenzufriedenheit | Lean Management | Dienstleistungssektor | Lean Production | Lean production | Unternehmenserfolg | Firm performance | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-08-2023-0118 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417277