The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems
Claudio Sassanelli, Diego A. de J. Pacheco
| Year of publication: |
2024
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|---|---|
| Authors: | Sassanelli, Claudio ; Pacheco, Diego Augusto de Jesus |
| Published in: |
Technological forecasting and social change : an international journal. - Amsterdam [u.a.] : Elsevier Science, ISSN 0040-1625, ZDB-ID 2015184-6. - Vol. 198.2024, Art.-No. 122939, p. 1-17
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| Subject: | Customer engagement | Digitalization | Industry 4.0 | Internet of things | Smart product-service system | Internet der Dinge | Beziehungsmarketing | Relationship marketing | Leistungsbündel | Bundling strategy | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Digitale Dienste | Web-based service | Digitalisierung | Digitization | Dienstleistungsqualität | Service quality | Industrie 4.0 |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.122939 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015075645