The Impact of Waiting Time Guarantees on Customers' Waiting Experiences
| Year of publication: |
1997
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|---|---|
| Authors: | Kumar, Piyush ; Kalwani, Manohar U. ; Dada, Maqbool |
| Published in: |
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0732-2399, ZDB-ID 883054x. - Vol. 16.1997, 4, p. 295-314
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